• We offer FREE USA shipping on select USA orders over $35.
• All Manzanita Wood and Rasamala Borneo Roots have a $8 USA Flat Shipping fee. If you purchase botanical quantities above $35+, you will still see this $8 shipping fee reflected.
• Our Leaf Litter Lifestyle Merch is shipped directly to you from an off-site curator, and we cannot offer free shipping on these items.
• If an item has an assigned shipping $ value assigned to it, this $ value is applied even when the order total qualifies for free shipping to account for our sustainable packing material, oversized charges, and time to carefully package your products.
• For international Orders, please note that customs may impose applicable taxes and duties, which are the responsibility of the customer. If you choose not to cover these fees and decide to return your order, we'll gladly refund the product cost. However, please be aware that the shipping label cost, return shipping, and carrier admin fees will not be refunded in this case.
• Aquatic Plants ship for a flat fee of $15.99 via Express methods to the USA only. Plant orders leave our greenhouses on Tuesday (Thursday Delivery), and Thursday (Saturday Delivery). More info on our aquatic plants can be found below.

Betta Botanicals is expanding our exclusive line of botanicals globally. We proudly ship to the following countries and territories:

Canada, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Sweden, Switzerland, United Kingdom, Denmark, Greenland, Hungary, Isle of Man, Spain, Svalbard & Jan Mayen, Türkiye, Australia, Albania, U.S. Outlying Islands, and the United States of America.

 

Blackwater Aquarium Plants DOA Policy and Procedures

DOA Guarantee
We understand concerns about ordering live plants online. Rest assured, our DOA (Dead on Arrival) policy guarantees plants will arrive alive and in good condition.

No Returns on Aquatic Plants
We do not accept returns on aquatic plants, as they typically cannot survive being shipped back. 

15% Restocking Fee on Cancelled Aquatic Plant Orders

Please feel free to contact us if you need to cancel an order. However, as a small business, the only way we can accommodate cancellations is by charging a 15% cancellation fee on the cost of the plants. If you need us to hold a package for tank issues, we will waive this fee for you. 

If Your Aquatic Plants Arrive in Poor Condition

1. Take photos of the unopened package within 6 hours of delivery scan of the carrier.
2. Email these photos to us for evaluation at info@bettabotanicals.com.
3. In some cases, we may ask you to wait a few days to see if the plant recovers—most plants are surprisingly resilient.
4. Please do not discard any plants until we’ve responded to your claim.

Blackwater Aquarium Plants DOA Resolution
If a plant is confirmed DOA, we will replace it, offer a substitute, or refund it if the item is unavailable.

Pests & Algae on Naturally Grown Aquatic Plants

1. Many of our non-tissue-culture plants are grown with natural tank methods (using snails, shrimp, fish, etc.).
2. While we strive to remove pests before shipment, we cannot guarantee plants are 100% pest or algae-free.
3. We cannot issue refunds if minor hitchhikers (snails, algae, duckweed) are found.
4. For those who wish to avoid this possibility, we recommend tissue-culture plants or thoroughly cleaning plants upon arrival.

Blackwater Aquarium Plants DOA Void
Failure to provide photos of unopened, damaged plants within 6 hours of arrival will void our DOA guarantee.

Lost Package Policy for All Orders

1. A package is considered lost if it has been in transit for 14 days or more with no delivery scan.
2. After 14 days, we can reship your order or issue store credit. If you prefer a refund instead of reshipment/store credit, we will refund 70% of your total, retaining 30% as a fee.
3. Lost package claims must be submitted within 30 days of the ship date.
4. We may charge additional fees if reshipment or refunds are granted in such scenarios.

Stolen Package Policy for All Orders

1. If tracking shows “delivered” but the package is missing, we’ll reship your order one time at 50% off your original checkout price.
2. If you choose a refund instead of reshipment, we will retain 30% of the total as a fee, and you’ll receive 70% back.
3. If a reshipped package goes missing again, we will not offer additional refunds or reships.
4. Stolen package claims must be made within 48 hrs of the carrier delivery scan.
5. We may charge additional fees if reshipment or refunds are granted in such scenarios.

Wrong or Incorrect Address Policy for All Orders

1. Customers are responsible for providing a complete and accurate shipping address.
2. If the address is incorrect and the package is delivered elsewhere, it is the customer’s responsibility to recover it.
3. If undeliverable and returned to us, we reserve the right to not reship, refund, or replace items at our discretion.
4. We may charge additional fees if reshipment or refunds are granted in such scenarios.