Shipping and DOA Policy

Ben sitting at a desk with a shipping box in his lap at Betta Botanicals.

Betta Botanicals Shipping And DOA Policy

All products from Betta Botanical show live shipping rates from our preferred carrier. We offer FREE shipping on select USA orders over $35. Aquatic Plants have an additional $8 charge as they require expedited shipping which is either USPS Priority Mail or FedEx 2Day, depending on your location. Manzanita Wood and Rasamala Borneo Roots have a USA Flat Shipping fee of $10, unless you spend $35+. Our merch is shipped direct to you from an off site curator and we cannot offer free shipping on those items. If an item has an assigned shipping $ value to it, this $ value is applied even when the order total qualifies for free shipping due to shipping costs, packing material, and time to carefully package your products. For international orders, kindly note that customs may impose applicable taxes and duties, which are the responsibility of the customer. If you choose not to cover these fees and decide to return your order, we'll gladly refund you the product cost. However, please be aware that the shipping label cost will not be refunded in this case.

 

When Do You Ship Live Plants?

Live plants ship Mondays and Tuesdays for orders received by 9pm PST on the previous day. Live plants are shipped via USPS Priority Mail or Fedex Express 2Day. Live arrival is guaranteed as long as you follow the DOA Policy below.

 

What Are Betta Botanicals Processing Times?

Live plant orders are only shipped on Mondays and Tuesdays to prevent them from being held over the weekend at the post office. This means it could take 6 days for your order to ship (live plant orders placed monday evenings after 9pm, ship the following Monday morning). Orders containing only botanicals will ship within 1-4 business days. Thank you!

 

What Is Our DOA Policy?

Email us at info@bettabotanicals.com with photos of your plants within 2 hrs of delivery notification with the shipping carrier of the plants inside of the bag. Do not order plants if they will have to sit inside of your mailbox for an entire workday in 85+ degrees or in temps below freezing. Plants are perishable and we reserve the right to hold shipments until stable weather conditions on our end of shipping. Plants are not duckweed or snail free.

 

Do I Have To Follow The Preparation Instructions?

We strongly recommend following the botanical preparation instructions. These instructions ensure that any 'potential contaminants' are removed if they find their way onto your leaves, bark, and seed pods during storage or shipping.

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