Policies for Botanicals, wood, aquatic plants, merch, and vivarium plants

1. Take photos of the unopened package within 6 hours of the delivery scan of the carrier.
2. Email these photos to us for evaluation at info@bettabotanicals.com.
3. In some cases, we may ask you to wait up to a full week to see if the plant recovers—most plants are surprisingly resilient.
4. Please do not discard any plants until we’ve responded to your claim.

If a plant is confirmed DOA, we will replace it, offer a substitute, or refund it if the item is unavailable.

We do not accept returns on aquatic plants, as they typically cannot survive being shipped back. 

Please feel free to contact us if you need to cancel an order. However, as a small business, the only way we can accommodate cancellations is by charging a 15% cancellation fee on the cost of the plants. If you need us to hold a package for tank issues, we will waive this fee for you. 

1. Many of our non-tissue-culture plants are grown with natural tank methods (using snails, shrimp, fish, etc.).
2. While we strive to remove pests before shipment, we cannot guarantee plants are 100% pest or algae-free.
3. We cannot issue refunds if minor hitchhikers (snails, algae, duckweed) are found.
4. For those who wish to avoid this possibility, we recommend tissue-culture plants or thoroughly cleaning plants upon arrival.

• Failure to provide photos of unopened plants within 6 hours of delivery scan will void our DOA guarantee.
• Failure to purchase a heat pack when your local temperatures are below 40 degrees Fahrenheit will void our DOA Guarantee.
• Failure to purchase a cold pack when your local temperatures are above 90 degrees Fahrenheit will void our DOA Guarantee.

We understand concerns about ordering live vivarium plants online. Rest assured, our DOA (Dead on Arrival) policy guarantees plants will arrive alive and in good condition.

1. Take photos of the unopened package within 2 hours of the delivery scan of the carrier.
2. Email these photos to us for evaluation at info@bettabotanicals.com
3. In some cases, we may ask you to wait 14 days to see if the plant recovers—most vivarium plants are surprisingly resilient.
4. Please do not discard any vivarium plants until we’ve responded to your claim.
5. Normal amounts of plant melt and enclosure shock can occur; these are not claims for DOA.

If a plant is confirmed DOA, we will replace it, offer a substitute, or refund it if the item is unavailable. The Customer is responsible for the reshipment label price of the replacement vivarium plants.

Failure to provide photos of unopened, damaged plants within 2 hours of arrival will void our DOA guarantee.

We do not accept returns on our vivarium plants, as they typically cannot survive being shipped back.

Please feel free to contact us if you need to cancel an order. However, as a small business, the only way we can accommodate cancellations is by charging a 15% cancellation fee on the cost of the vivarium plants. If you need us to hold a package for enclosure issues, we will waive this fee for you.

1. While we strive to grow our plants in a 100% pest-free environment, we recommend following a quarantine before introducing them to your enclosures.
2. We cannot issue refunds if minor hitchhikers are found.
3. For those who wish to avoid this possibility, we strongly recommend a plant quarantine of 14 days in a sterilized enclosure with adequate light and water.

1. A package is considered lost if it has been in transit with the carrier for 14 days with no updated scan.
2. After 14 days, contact info@bettabotanicals, providing your order #, and we will submit a lost package claim. After the claim has been paid, we can reship your order.
3. Lost package claims must be submitted within 30 days of the ship date and in accordance to the carrier's refund time window. Failure to do so voids reshipment.
4. We may charge additional fees if reshipment or refunds are granted in such scenarios. We reserve the right to issue store credit or swap a product if the item is no longer available.

1. If tracking shows “delivered” but the package is missing, we’ll reship your Botanicals, Aquatic Plants, and Merch order one time at 50% off your original checkout price. But, you must check with your neighbors to ensure it was not misdelivered. All other items must be paid for again in full.
2. If tracking shows “delivered” but the package is missing on your vivarium plants, we cannot reship, refund, or offer store credit on your purchase. Please check with your neighbors to ensure it was not miss-delivered.
3. If a reshipped package goes missing again, we will not offer additional refunds or reships.
4. Stolen package claims must be made within 48 hrs of the carrier delivery scan.
5. We may charge additional fees if reshipment or refunds are granted in such scenarios.

1. Customers are responsible for providing a complete and accurate shipping address.
2. If the address is incorrect and the package is delivered elsewhere, it is the customer’s responsibility to recover it.
3. If undeliverable and returned to us, we will reship your items one time, but the customer must pay for shipping and replacement of all expired plants.
4. We may charge additional fees if reshipment or refunds are granted in such scenarios.