• We offer FREE USA shipping on select USA orders over $35.
• Manzanita Wood and Rasamala Borneo Roots have a USA Flat Shipping fee of $8 - if you are purchasing botanical quantities above $35+ you still still see this $8 shipping fee reflected.
• Our Leaf Litter Lifestyle Merch is shipped direct to you from an off site curator and we cannot offer free shipping on those items.
• If an item has an assigned shipping $ value to it, this $ value is applied even when the order total qualifies for free shipping due to shipping costs, packing material, and time to carefully package your products.
• International Orders, kindly note that customs may impose applicable taxes and duties, which are the responsibility of the customer. If you choose not to cover these fees and decide to return your order, we'll gladly refund you the product cost. However, please be aware that the shipping label cost will not be refunded in this case.
• Aquatic Plants ship for a flat fee of $15.99 via Express methods.

Betta Botanicals is expanding our exclusive line of botanicals globally and we proudly ship to the following countries and territories:

Blackwater Aquarium Plants DOA Policy and Procedures

DOA Guarantee
We understand concerns about ordering live plants online. Rest assured, our DOA (Dead on Arrival) policy guarantees plants will arrive alive and in good condition.

No Returns on Plants
We do not accept returns on aquatic plants, as they typically cannot survive being shipped back. 

Plant Arrives in Poor Condition

1. Take photos of the unopened package within 6 hours of delivery scan of carrier.
2. Email these photos to us for evaluation to info@bettabotanicals.com.
3. In some cases, we may ask you to wait a few days to see if the plant recovers—most plants are surprisingly resilient.
4. Please do not discard any plants until we’ve responded to your claim.

Resolution
If a plant is confirmed DOA, we will replace, offer a substitute, or refund it if the item is unavailable.

Pests & Algae on Naturally Grown Plants

1. Many of our non-tissue-culture plants are grown with natural tank methods (using snails, shrimp, fish, etc.).
2. While we strive to remove pests before shipment, we cannot guarantee plants are 100% pest or algae free.
3. We cannot issue refunds if minor hitchhikers (snails, algae, duckweed) are found.
4. For those who wish to avoid this possibility, we recommend tissue-culture plants or thoroughly cleaning plants upon arrival.

DOA Void
Failure to provide photos of unopened, damaged plants within 6 hours of arrival will void our DOA guarantee.

UPS, FedEx & USPS Policies

• We do not refund or reimburse shipping costs for UPS or USPS in any circumstances once the package is shipped.
• In cases of damage, loss, or delays, replacements may be sent via standard USPS Priority unless the customer pays for an upgraded service.

Lost Packages

1. A package is considered lost if it has been in transit for 14 days or more with no delivery scan.
2. After 14 days, we can reship your order or issue store credit. If you prefer a refund instead of reshipment/store credit, we will refund 70% of your total, retaining 30% as a fee.
3. Lost package claims must be submitted within 30 days of the ship date.

Stolen Packages

1. If tracking shows “delivered” but the package is missing, we’ll reship your blackwater aquarium plants order once at no extra charge.
2. If you choose a refund instead of reshipment, we will retain 30% of the total as a fee, and you’ll receive 70% back.
3. If a reshipped package goes missing again, we will not offer additional refunds or reships.
4. Stolen package claims must be made within 30 days of ship date with the carrier used.

Wrong or Incorrect Address Policy for All Orders

1. Customers are responsible for providing a complete and accurate shipping address.
2. If the address is incorrect and the package is delivered elsewhere, it is the customer’s responsibility to recover it.
3. If undeliverable and returned to us, we reserve the right to not reship, refund, or replace items at our discretion.
4. We may charge additional fees if reshipment or refunds are granted in such scenarios.

Do I Have To Follow The Botanical Preparation Instructions? 🥣